Returns Policy

We accept returns in these situations:

  • The product you received isn’t what you have ordered
  • The product you received isn’t in its original packaging
  • The product you received appeared to have been opened, tampered with, broken or defective.

In these situations, please contact our team directly and we will help you through the process of returning the faulty goods. These are the various ways you can get in touch with us:

  • ‘Live’ chat on our website
  • Message or Whatsapp us at 012 350 3385
  • Email us at hello@swanicoco.store

Please note that all return requests must be made within 7 days of receiving your goods.

After you have contacted our team to request for a return and our team has accepted your request, you can choose between:

  • Exchanging the defective/ wrong products for the new/ correct ones
  • Refund

Please send the defective/ wrong products back to us either via courier services or drop it off at our store at –

Swanicoco

2F-11, 163 Retail Park

Jalan Kiara, Mont Kiara

50480, Kuala Lumpur, Malaysia