Shipping Information

What is the cost for shipping within Malaysia?

Purchase Amount West MalaysiaEast Malaysia
RM 300 and aboveFreeFree
RM 200 and aboveFreeRM20
Below RM 200RM10RM20

Do you ship internationally?

Currently we are only shipping within Malaysia but are working towards shipping within Southeast Asia.

If you are residing in a neighbouring country and are interested in Swanicoco’s product, please contact us direct at hello@swanicoco.store or sign up to be on our mailing list and you will receive an email when we start shipping overseas

How long does it take for my parcel to reach me?

Geographical locationEstimated delivery time
West Malaysia3-5 working days
East Malaysia5-7 working days

How do I track my order?

Go to www.swanicoco.store

Log in to ‘My Account’

Go to ‘My Order’

You will see the status of your order there.

Once our courier partner has collected your parcel, you will also receive a notification from the courier service that allows you to track your parcel.

If you wish to contact our team for any confirmation or assistance, please do not hesitate to contact us via:

  • “Live’ chat on our website
  • Email us at hello@swanicoco.store

Can I make an order for my customers and get it sent to their addresses?

Yes you can. During the checkout process, please choose temporary delivery address and fill in your customer’s address.

Can I cancel an order that I have made?

Once the order has been packed and despatch to our courier service provider, you will not be able to cancel the order. You can check the order status on “My Order” page. If it hasn’t been shipped, you can please do not hesitate to contact us via:

  • “Live’ chat on our website
  • Email us at hello@swanicoco.store
  • Message or Whatsapp us at 012 350 3385